Frequently Asked Questions
Part Compatibility
How do I know if a part will fit my phone?
Every product listing on Infinit Tech specifies the exact device models it is compatible with. Before adding to cart, check that your phone's make, model, and model number match the compatibility list. You can usually find your model number in Settings > About Phone or on the sticker inside the SIM tray.
My phone has multiple variants -which one do I need?
Some manufacturers release regional or carrier-specific variants that use different connectors or screen sizes. If you are unsure, drop us a message via our Contact page with your model number and we will confirm compatibility before you order.
What if I order the wrong part?
If you accidentally order an incompatible part, contact us within 7 days of delivery. Unopened parts in original packaging can be exchanged for the correct item -see our Returns & Warranty section below for full details.
Shipping within South Africa
Where do you ship?
We ship to all provinces across South Africa, including major metros and rural areas.
How long does delivery take?
Standard delivery typically takes 12-15 business days to major cities (Johannesburg, Cape Town, Durban, Pretoria) Delivery times may vary during public holidays or peak periods.
How can I track my order?
Once your order has been dispatched you will receive a tracking number by email. You can also use our Track Your Parcel page at any time.
Do you offer express or overnight delivery?
Express shipping options may be available at checkout depending on your location. If no express option appears, contact us and we will advise on the fastest available service.
Returns & Warranty
What is your return policy?
We accept returns within 7 days of delivery for unopened, unused parts in original packaging. If a part arrives damaged or is not as described, we will arrange a replacement or full refund at no cost to you.
What warranty do your parts carry?
All parts sold by Infinit Tech carry a 3-month warranty against manufacturing defects. If a part fails under normal use within the warranty period, contact us and we will replace it free of charge.
What voids the warranty?
The warranty does not cover damage caused by incorrect installation, physical damage after delivery, or use on a device model the part is not listed as compatible with. We strongly recommend professional installation for screen assemblies and batteries.
How do I start a return or warranty claim?
Get in touch via our Contact page with your order number, a brief description of the issue, and photos where applicable. We aim to respond within 1 business day.
Payment & Security
Is it safe to pay on your store?
Yes. Our checkout is secured with SSL encryption, which means your card details and personal information are transmitted securely and are never stored on our servers.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as EFT and other payment options available at checkout.
Will I receive an order confirmation?
Yes - a confirmation email is sent automatically as soon as your order is placed. If you do not see it within a few minutes, please check your spam folder or contact us.
Still have a question? Contact us and we will get back to you as quickly as possible.
