An IT department is made up of a complex environment of hardware, software, and computer networks that allow you to perform important business functions and work flows such as accounting and financial processes (ERP), customer relationship management (CRM), email, and document creation.
Your company’s success depends on it being able to use these functions reliably and efficiently. For example, it is imperative for organizations to send and receive emails to communicate with clients, employees, partners and vendors – to fulfil product and service orders. How long can your business, operate without such an important function ? Additionally, you must be able to be to access customer information and financial data to run your business. And to protect these processes, there are many back-end functions that need to be performed including security, anti-virus protection, data backup & recovery, and server monitoring.
– Training IT staff, maintaining IT devices and keeping technology up-to-date are huge burdens for most SMMEs.
– Outsourcing IT helps businesses focus on their niche instead of trying to fiddle with things outside their field of expertise
1. Control IT Costs
Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, only pay for what you use when you need it.
2. Reduce Labor Costs
Hiring and training an IT staff can be very expensive, and temporary employees don’t always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.
3. Trained, Experienced, Qualified, Certified.
If you’re not IT trained, how do you assure an employee is qualified? Certifications like Microsoft Certified Systems Enginner (MCSE) are important, but so is experience.
4. Qualified doesn’t Equal Experienced
Few problems are new for leading IT service companies, which see related problems multiple times. An in-house IT employee leads an isolated existence no matter how much they train. We’d all rather an experienced doctor; the same is true for IT.
5. Increase Efficiency and Competitiveness
Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.
6. Quickly Implement New Technology
A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience in the beginning saving time and money.
7. Stay Focused on Your Core Business
Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.
8. Reduce risk
Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. They generally are much better at deciding how to avoid risk in their areas of expertise.
9. Level the Playing Field
Most small businesses can’t afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to the similar technology, and expertise that large companies enjoy. An independent third party managed cost structure and economy of scale can give your company a competitive advantage.
10. Compliance and Security
Is your firewall up to date? Do you have a DMZ installed? Do you audit your Workstations and Servers? Has your company implemented PCI security standards and work to maintain those standards? For example, Businesses have more ways than ever to prosper by taking many forms of payments such as Credit and Debit Cards, Gift Certificates, E-Checks, Wire Transfers to name a few, but with these forms of transacting also comes the need for due diligence. By outsourcing a qualified Managed Services company who is familiar with Compliance standards, you can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information and more.
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